Privacy policy
Last updated: August 7, 2026
At Velora Essentials, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.
Information We Collect
We may collect the following information:
- Name, email address, phone number, billing and shipping address.
- Payment and order information.
- Account details (if you create an account).
- Device, browser, IP address, and website usage information.
- Messages or inquiries you send to us.
How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Provide customer support.
- Improve our website and shopping experience.
- Send order updates and, if you choose, promotional offers.
- Prevent fraud and maintain website security.
- Comply with legal obligations.
Sharing Your Information
We only share your information when necessary, including with:
- Shopify, which powers our online store.
- Payment providers.
- Shipping and delivery partners.
- Service providers that help us operate our business.
- Authorities when required by law.
- We do not sell your personal information.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website performance. You can manage cookie preferences through your browser settings.
Data Security
We take reasonable measures to protect your personal information. However, no online system can guarantee complete security.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information.
- Request corrections or updates.
- Request deletion of your information.
- Opt out of marketing communications at any time.
Children's Privacy
Our website is not intended for children, and we do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, you can contact us:
Email: velora_essential@outlook.com
WhatsApp: +961 81 628 867