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Returns

Due to the nature of our skincare and personal care products, we do not accept returns or exchanges once an order has been delivered.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with your order details and clear photos of the issue. We will review your request and, if approved, provide a replacement or a full refund.

You can reach us by email at velora_essential@outlook.com or via WhatsApp at +961 81 628 867

Refunds

Refunds are only issued for items that arrive damaged, defective, or incorrect. Once your request is approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Exceptions

Returns and refunds are not available for:

- Opened or used products

- Change of mind

- Sale or promotional items

- Gift cards

If you have any questions about your order or this policy, feel free to contact us by email at velora_essential@outlook.com or via WhatsApp at +961 81 628 867.